what have you learned new so far (chapters 1-3)? Identify a concept/s that you were never aware of or have had more clarity provided by enrolling in this course. The concept must come from chapters 1-3; write about the topic and focus on why it stood out to you. All submissions must be a minimum of 100 words. Below are the conclusionsof the chapters. Chapter 1 This chapter has introduced management, systems thinking, and QI. These three concepts are synergistic. Organizations and agencies that provide programs and services related to health benefit when the three concepts are applied. With the concepts of management, systems thinking, and quality explained, readers will have a better understanding of the rest of this book. Chapter 2 Informed and involved managers will not be surprised by most changes in US health policy. Changes in health policy reflect the fragmented, pluralistic structure of the health system in the United States. Incremental shifts toward health information technology support and security, increased access to ser-vices, quality and value improvement, emergency preparedness, and prevention and health promotion are long-term policy trends that provide opportunities for many health organizations. Managers familiar with the policy context of health management can better position their units and organizations for coming changes in health policies, take advantage of new service markets, and comply with laws and regulations. Chapter 3 Strategic planning is a formal process used to establish an organization- goals and the strategies for achieving them. Strategic planning involves an assessment of an organization- status, a definition of where it wants to be, and a definition of the set of actions needed to implement change (or maintain its current position). Organizational missions or visions should create stretch goals for organizations to significantly improve the quality of their outputs and/or their performance. The strategic choices made by a health organization must be consistent with its mission, vision, and values. Once the strategic choices are made, they become the basis upon which to develop operational plans. As a result of the strategic plan-ning process, strategies are developed to ensure that all of the efforts of the health organization and its resources are aligned to serve the identified needs. Healthy People 2020 helps public health organizations align their strategic priorities with those of the US government. MAPP is one strategic approach that is useful in public health planning at the community level.