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questions are based fromall questions must be health relatedMUST USE CITATIONS FROM MULITPLE RESOURCESFROM THE READING LIST IN MODULES 1-3. At least one per question or (-2) per question if no citation present.Total PointsPoints Lost1a. Lists steps for becoming a healthcare supervisor? 2b. How wouldthese be different from other industries? (Chapter 1)Why is it of particular importance for the supervisor to identify primarily with management? (Chapter 1)Describe how each of the following activities can improvecustomer service: (Chapter 2)3A. Position Descriptions3B. The Recruiting Process3C. The Selection Process3D. The Orientation and Training System3E. Performance Review and Reward Systems3F. In-service Educational ProgramsRelative to customer service explain why is it suggested that we under- promise and over-deliver? Give an example of using this in a customer situation. (Chapter 2)Based on the Case: Bending The Break answer the following question:How can management solve the problem of having coffee available to your employees and still accomplish the morning break within the allowed time be solved? (Give 3 solutions) (Chapter 6)Define what bona fide occupational qualification (BFOQ) means to employment and why it is necessary? Provide 3 examplesand why they are a bona fide occupational qualification exception. (Chapter 7)What do most of the potential causes of violent behavior have in common? Explain fully (Chapter 12)Can a prospective employer legally ask a job candidate about arrests and convictions? Explain your answer. (Chapter 12)Based on the Case: The Employee In The Corner describe in detail what steps should management do in this situation. (Chapter 12)

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